At InboxFirst, we respect and protect the privacy of our customers and those who use our websites, products and services. This privacy statement provides details about how your personal information is collected and used. Personal information is any information that identifies you or would enable someone to contact you, such as your name, email address, phone number and other non-public information that is associated with such information.
This privacy statement applies to the InboxFirst website, products and services that are located in the inboxfirst.com domain and any other sites owned or operated by InboxFirst (the “Sites”).
The summary below provides the key concepts of the full InboxFirst Privacy Statement.
Information Collection and Use by Us
We obtain any information that you provide to us on the Sites, including activity on our Sites that we collect by means of log files.
We may monitor or record any of your telephone conversations with us for quality control purposes, for purposes of training our employees and for our own protection.
We acknowledge your ownership rights in your contact lists, content and phone numbers. We will never sell or rent this information without your permission, and will never use it for any purpose other than providing you with and improving our products and services or as described in this privacy statement.
Security and Privacy
We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information.
Sharing of Information
We will never sell or rent your personal information to third parties for their use without your consent.
Cookies and Web Beacons
We are headquartered in the United States of America and you explicitly acknowledge and consent to the fact that personal information stored or processed in the United States will be subject to the laws of the United States.
Notification of Changes
If we decide to change this privacy statement in any material way, we will notify you here, by email, or by means of a notice on the InboxFirst website. For major changes in how we use personally identifying data, we will provide advance notice. In all cases, your continued use of our Websites or our products and services constitutes consideration and your binding acceptance to any such changes.
1. Information We Collect
List and Email Information: When you add an email Distribution List or create an email with InboxFirst services, we have access to the data on your list and the information in your email.
Information from your Use of InboxFirst services: We may get information about how and when you use InboxFirst services. This information may include your IP address, time, date, browser used, and actions taken by you within the application.
Cookies: When you register to use InboxFirst services, we store “cookies,” which are strings of code, on your computer. We use those cookies to collect information about when you visit our Websites, when you use the Services, your browser type and version, your operating system, and other similar information. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult (and maybe even impossible) to use InboxFirst services.
Web Beacons: When we send emails to registered InboxFirst customers, we’ll sometimes track who opened the emails and who clicked the links. We do that to measure our Email Campaigns’ performance and to improve our features for specific segments of customers. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We also include Web Beacons in the emails we deliver for you. We use the data from those Web Beacons to create the reports you see about who has or hasn’t opened emails or clicked links. Reports are also available to us when we send you email, so we may collect and review that information.
2. Content of Email Campaigns
When you send email marketing, it bounces around from server to server as it crosses the internet. Along the way, server administrators can read what you send. Email wasn’t built for confidential information. If you have something confidential to send, please don’t use InboxFirst.
Sometimes we review the content of our Members’ email campaigns to make sure they comply with our Terms of Service. To improve that process, we have software that helps us find email campaigns that may violate our Terms. Our employees or independent contractors may review those particular Email Campaigns. This benefits all of our Members who comply with the Terms of Service because, among other things, it reduces the amount of spam being sent through our servers and helps to maintain high deliverability.
3. Your Distribution Lists
Your subscriber lists are stored on a secure InboxFirst server. We don’t, under any circumstances, sell your lists, contact people on your lists, market to people on your lists, steal your lists, or share your lists with any other party, unless it’s required by law. If someone on your list complains or contacts us, we may then contact that person. Only authorized employees have access to view Distribution Lists. You may export (download) your lists from InboxFirst at any time, as long as we have a copy.
4. Notice of Breach of Security
Nobody’s safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your Distribution Lists, then InboxFirst will notify you as soon as possible and later report the action we took in response.
5. Safeguarding Your Information
InboxFirst accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your Distribution Lists is so sensitive, account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.
6. Accuracy of Data
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.
We only store data about you for as long as it’s reasonably required to fulfill the purposes that gave us the right to access it in the first place. We keep some data indefinitely, relating to when and where emails were sent, which bounced, which resulted in a complaint, and similar information, because we use it to help us screen out people who violate SPAM laws, and for other reasons explained in this policy.