January 21, 2018 | Router Failure
Update: The router has been replaced and Campaigns are getting pushed out. You may see some delay on the Statistics as they are getting caught up.
As of 9:48 a.m. EST a router failed causing our servers to be cut off from the internet. We are in the process of replacing it. The expected resolution time is 11:30 a.m. EST.
April 13, 2017 | Terms of Service Update
The InboxFirst Terms of Service have been revised. Revised Terms of Service effective May 1, 2017
July 28, 2016 | AOL Issues
Update: The AOL issues are beginning to go away and should normalize over the next few days.
If you are experiencing a high number of bounces at AOL, know that our deliverability team is currently working with them to get this resolved.
July 21, 2016 | Delayed Previews
Update: Previews are now working as intended. Any Preview sent before 10:10 pm EST will need to be re-sent.
Campaign Previews are currently delayed. Our team is looking into the cause of this and will push out any delayed Previews as soon as possible. The delay has not affected live Campaigns.
June 11, 2016 | Comcast Bounces
As of this morning, IP reputation monitor ReturnPath is not returning Sender Scores for IP addresses across the internet causing Comcast’s automatic blocking systems to block all mail.