Service Inaccessible

Service Inaccessible

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Update: Service has been fully restored.

We are aware of reports that the front facing interface is currently inaccessible for some users. The team is currently working to resolve this as soon as possible.

Planned Service Interruption

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Update: Hardware replacement was completed by 4:25 pm EST 2/24/2022.

We have scheduled down time for hardware migration at 2:30 PM EST on 2/24/2022.  Estimated time is 60 minutes.  Updates will be posted here.

Hardware Issue

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This is now resolved.

There is currently a hardware problem that is being investigated. You may experience intermittent outages while we work on fixing this.

February 18, 2020 | Content Editor Error

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Update: This error has been resolved.

We are aware of an error with the Campaign Content Editor as a result of a recent udpate. The team is working to resolve as quickly as possible.

Major ISP outages across the U.S.

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*** The backlog in the delivery queue should be resolving as we ramp up delivery to the affected ISPs.

We are getting reports of major outages at:

  • Spectrum (also includes Charter, RoadRunner, Time Warner) across most of the East Coast and parts of the midwest.
  • Verizon outage in Texas and parts of the New England.
  • Cablevision/Optimum across U.S.
  • out in New England area

Along with these major providers Level3, a backbone provider, is also experiencing outages.

While these outages are not directly affecting our servers, if you see mail stuck in queue or fail/bounce due to time outs it is due to being unable to connect to a mail provider due to these outages.

Service Outage

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Update: Hardware failure, remediated with hot swap replacement.  Queued sends should begin to resolve over the next hour. Services are being restored.

As of 1:06 PM EST we began experiencing a service outage. Our engineers are currently working to restore all services.

Network Outage

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Update 2: Resolution has been confirmed.

Update: Servers are beginning to be accessible. We will do a final update when it is confirmed resolved.

As of 2:35 pm EST one of our COLO datacenters is experiencing a network outage.

Router Failure

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Update: The router has been replaced and Campaigns are getting pushed out. You may see some delay on the Statistics as they are getting caught up.

As of 9:48 a.m. EST a router failed causing our servers to be cut off from the internet. We are in the process of replacing it. The expected resolution time is 11:30 a.m. EST.

AOL Issues

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Update: The AOL issues are beginning to go away and should normalize over the next few days.

If you are experiencing a high number of bounces at AOL, know that our deliverability team is currently working with them to get this resolved.

Delayed Previews

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Update: Previews are now working as intended. Any Preview sent before 10:10 pm EST will need to be re-sent.

Campaign Previews are currently delayed. Our team is looking into the cause of this and will push out any delayed Previews as soon as possible. The delay has not affected live Campaigns.