August 23, 2018 | Major ISP outages across the U.S.


*** The backlog in the delivery queue should be resolving as we ramp up delivery to the affected ISPs.

We are getting reports of major outages at:

  • Spectrum (also includes Charter, RoadRunner, Time Warner) across most of the East Coast and parts of the midwest.
  • Verizon outage in Texas and parts of the New England.
  • Cablevision/Optimum across U.S.
  • Cox.net out in New England area

Along with these major providers Level3, a backbone provider, is also experiencing outages.

While these outages are not directly affecting our servers, if you see mail stuck in queue or fail/bounce due to time outs it is due to being unable to connect to a mail provider due to these outages.



July 26, 2018 | Service Outage


Update: Hardware failure, remediated with hot swap replacement.  Queued sends should begin to resolve over the next hour. Services are being restored.

As of 1:06 PM EST we began experiencing a service outage. Our engineers are currently working to restore all services.



April 25, 2018 | Network Outage


Update 2: Resolution has been confirmed.

Update: Servers are beginning to be accessible. We will do a final update when it is confirmed resolved.

As of 2:35 pm EST one of our COLO datacenters is experiencing a network outage.



January 21, 2018 | Router Failure


Update: The router has been replaced and Campaigns are getting pushed out. You may see some delay on the Statistics as they are getting caught up.

As of 9:48 a.m. EST a router failed causing our servers to be cut off from the internet. We are in the process of replacing it. The expected resolution time is 11:30 a.m. EST.



April 13, 2017 | Terms of Service Update


The InboxFirst Terms of Service have been revised. Revised Terms of Service effective May 1, 2017