August 23, 2018 | Major ISP outages across the U.S.
*** The backlog in the delivery queue should be resolving as we ramp up delivery to the affected ISPs.
We are getting reports of major outages at:
Along with these major providers Level3, a backbone provider, is also experiencing outages.
While these outages are not directly affecting our servers, if you see mail stuck in queue or fail/bounce due to time outs it is due to being unable to connect to a mail provider due to these outages.
July 26, 2018 | Service Outage
Update: Hardware failure, remediated with hot swap replacement. Queued sends should begin to resolve over the next hour. Services are being restored.
As of 1:06 PM EST we began experiencing a service outage. Our engineers are currently working to restore all services.
April 25, 2018 | Network Outage
Update 2: Resolution has been confirmed.
Update: Servers are beginning to be accessible. We will do a final update when it is confirmed resolved.
As of 2:35 pm EST one of our COLO datacenters is experiencing a network outage.
January 21, 2018 | Router Failure
Update: The router has been replaced and Campaigns are getting pushed out. You may see some delay on the Statistics as they are getting caught up.
As of 9:48 a.m. EST a router failed causing our servers to be cut off from the internet. We are in the process of replacing it. The expected resolution time is 11:30 a.m. EST.
April 13, 2017 | Terms of Service Update
The InboxFirst Terms of Service have been revised. Revised Terms of Service effective May 1, 2017