May 9, 2023 | Planned Extended Service Downtime

On May 23, 2023 starting at 8pm we have a planned hardware migration scheduled. This is necessary to better serve our customers as we grow. Down time is expected to begin around 8pm EST May 23 and end 4pm EST May 24.

During this period, access to our services will be extremely limited. Access to the login page will be down. Campaigns should not be scheduled during this period as well. They will not send.

Campaigns that have gone out prior to this period will still function as expected. Images, Open tracking, and Click tracking will still be up.

We apologize for this extended down time.

December 22, 2022 | Service Inaccessible

Update: Service has been fully restored.

We are aware of reports that the front facing interface is currently inaccessible for some users. The team is currently working to resolve this as soon as possible.

February 23, 2022 | Planned Service Interruption

Update: Hardware replacement was completed by 4:25 pm EST 2/24/2022.

We have scheduled down time for hardware migration at 2:30 PM EST on 2/24/2022.  Estimated time is 60 minutes.  Updates will be posted here.

February 14, 2022 | Planned Service Interruption

We will have scheduled down time for hardware replacement at 3PM EST today.  Estimated time is 30 minutes.  Updates will be posted here.

**Update 1

We got started at 3:13 and hardware has been swapped, performing testing now.

**Update 2

Hardware has been replaced along with additional hardware that was out of tolerance.

Service should now be restoring, and we will continue to monitor.

You may see some down periods as we confirm configurations.

**Update 3

Replaced hardware seems to have stabilized, but we will be monitoring for any continuing issues.

**Update 4

Brief downtime now for some reboots to initialize.

February 3, 2022 | Intermittent Network Issue

**Update **

Recovery is complete and services are back online. Campaigns that were scheduled to go out during the downtime were paused and will need to be manually restarted or rescheduled.

SSL certificates for each custom url domain are being generated. If you encounter a SSL error, please wait a few minutes and check again.



Contingency hardware is online, and backup restoration is in process.  The weather event has prevented our datacenter provider from correcting the hardware issue in person within a known time frame.

Our contingency plan has continued, and the failover server is being restored from our early morning backup.

Any scheduled campaigns for today, should begin to be delivered as soon as restoration is complete.


ETA restoration of service is 1200 EST.


We are aware of an intermittent network issue effecting our data center, we are working to stabilize the service.

Due to winter weather events in the DFW area immediate recover has been hampered.

We are proceeding with secondary recovery offsite and will provide updates as they become available.

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