ServiceStatus

ServiceStatus

Frank Phillips No Comment

February 23, 2022 | Planned Service Interruption


Update: Hardware replacement was completed by 4:25 pm EST 2/24/2022.

We have scheduled down time for hardware migration at 2:30 PM EST on 2/24/2022.  Estimated time is 60 minutes.  Updates will be posted here.



February 14, 2022 | Planned Service Interruption


We will have scheduled down time for hardware replacement at 3PM EST today.  Estimated time is 30 minutes.  Updates will be posted here.

**Update 1

We got started at 3:13 and hardware has been swapped, performing testing now.

**Update 2

Hardware has been replaced along with additional hardware that was out of tolerance.

Service should now be restoring, and we will continue to monitor.

You may see some down periods as we confirm configurations.

**Update 3

Replaced hardware seems to have stabilized, but we will be monitoring for any continuing issues.

**Update 4

Brief downtime now for some reboots to initialize.



February 3, 2022 | Intermittent Network Issue


**Update **

Recovery is complete and services are back online. Campaigns that were scheduled to go out during the downtime were paused and will need to be manually restarted or rescheduled.

SSL certificates for each custom url domain are being generated. If you encounter a SSL error, please wait a few minutes and check again.

 

**Update**

Contingency hardware is online, and backup restoration is in process.  The weather event has prevented our datacenter provider from correcting the hardware issue in person within a known time frame.

Our contingency plan has continued, and the failover server is being restored from our early morning backup.

Any scheduled campaigns for today, should begin to be delivered as soon as restoration is complete.

 

ETA restoration of service is 1200 EST.

 

We are aware of an intermittent network issue effecting our data center, we are working to stabilize the service.

Due to winter weather events in the DFW area immediate recover has been hampered.

We are proceeding with secondary recovery offsite and will provide updates as they become available.



January 13, 2022 | Hardware Issue


This is now resolved.

There is currently a hardware problem that is being investigated. You may experience intermittent outages while we work on fixing this.



February 18, 2020 | February 18, 2020 | Content Editor Error


Update: This error has been resolved.

We are aware of an error with the Campaign Content Editor as a result of a recent udpate. The team is working to resolve as quickly as possible.